FAQ - Frequently Asked Questions
Please click on the question to see the
answer, or simply scroll down to browse.
How much are optional extras?
What is a domain name?
Do I need a domain
name to use this service?
Which domain names can you
host?
How can I find out if a domain name is available?
How long
does it take to set up a hosting account?
How do I upgrade my account?
Do your servers support
.NET?
How long does it
take to register a domain name?
What are Naming Authority fees?
Why register a domain name?
What are Virtual Servers?
What is E-mail Redirection?
How
do I configure the unlimited E-mail accounts?
What can I use a Web Site
for?
How do I get my Web site on the Internet?
What are POP3 Mail boxes?
What are Autoresponders?
How much
are optional extras?
Please see our prices page.
Back to
top
What is a domain name?
A Domain name is an internet
address such as
microsoft.com. This is a Top Level Domain (a TLD). The extensions
.com, .net and .org are called "generic" domains because they are not
affiliated with any country. More recent TLD's like .info and .biz are examples
of global Top Level Domains (gTLDs). The extensions .uk (from the UK) and .tv
(from Tuvalu) are examples of country code Top Level Domains (ccTLDs). The
ccTLDs are operated by separate registry authorities in their respective
countries. Some ccTLDs have been opened by their respective countries to anyone
looking for a creative alternative to a gTLD. For example, .tv is now available
for anyone who might want their Web extension to mean "television".
Other ccTLDs have particular restrictions and sometimes a local presence is
required. Back to
top
Do I need a domain name
to use this service?
We supply hosting for domain names and sub domains (but we can
only host a subdomain if we already host the main domain to which it
refers). If you have a domain name already then you will need to transfer
it to us. If you don't have a domain name already then we can register one for
you (eg yourdomainname.com). Choose the
appropriate option on the order page. Back to
top
Which domain names can
you host?
We can host virtually any domain name and we can register/renew those which have the following extensions (end with):
.com, .net, .org, .biz, .info, .name, .eu, .tv, .cc, .co.uk, .org.uk, .ltd.uk, .plc.uk,
.me.uk, .eu.com, .uk.com, .uk.net, .gb.com, .gb.net. We can also host subdomains
(eg fred.flintstone.com) but only if we are already hosting the main domain
to which it relates (eg flintstone.com). Back to
top
How can I find out if a domain name is available?
Use our free domain name checker! Back to
top
How
long does it take to set up a hosting account?
Hosting is
normally (M-F 9am-5pm) setup within an hour
following your completion of the sign up
process. For Transfers of existing domains it will be the following business day from your notification to us that you
have made the change to your DNS Nameservers. Once its
setup you will receive an email with all the details you need to start using
your hosting space straight away! Back to
top
How do I upgrade my account?
If you wish to add optional extras to your account (such as Statistics,
FrontPage Extensions, SQL etc) you can order these upgrades via our
upgrades and renewals
page. Back to
top
Do your servers
support .NET?
Yes! Back to
top
We apply for your registration within a few
hours of receiving your order. Back to
top
These are fees to keep your Domain name current. When you order a new Domain you
normally have to pay the naming fees for the first two years and thereafter every year to
ensure that the domain name remains yours to use. Back to
top
There are many reasons for registering your own domain name. The main reason is
to add credibility to your business. Very few people will ever view your Internet Business
as serious, without your willingness to take this step to present yourself as a
professional. The second reason is increased sales. In reality this is merely a result of
increased credibility. The buyers perceived impression of your company can only be viewed
as professional when you have your own Domain name. Owning your own Domain, gives you more
control. Should you decide to change your Internet access account, it's a simple
transition. Your Web Site and email addresses will not change. You can use email addresses
such as webmaster@yourdomain.com, sales@yourdomain.com, or editor@yourdomain.com. Suddenly
your company takes on a more professional and larger appearance. Back to
top
A virtual server is simply a computer, permanently connected to the Internet,
which holds the details of your Domain and your email/web site. They also have several
features/advantages over 'free web-space' including the ability to sell products and
services by credit card directly from your Web site. Back to top
This is a service whereby E-mail addressed to any person, or department, at your
Domain is redirected to another email account. Back to top
By default we setup 'catch-all' email
forwarding. This means that any email addressed to your domain is forwarded on
to your current email address. You can then use info@ sales@ etc and they
will all be forwarded to you. Should you require individual email addresses
(either POP accounts or forwards to other addresses) then you will need one of
our Advanced or Professional plans. Back to top
Having a presence on the Web gives you the opportunity to present your company
and its products and services to a world wide audience 24 hours a day, 7 days a week, 365
days of the year.
Many companies now use the Web to help support their products and services, so
it is possible, for instance, to obtain the latest updates to software etc., by directly
downloading them into your computer from the manufacturers’ Web site. Depending upon
your business, you might consider providing a similar service of your own. Many such
software oriented companies also allow users to download demonstration copies of their
programs from their Web site.
You can use you Web Site simply as an on-line brochure, but one that is
interactive and can accept queries, that are sent to you via E-mail. You can also use your
Web Site to take orders via credit card, conduct research, display a photographic
portfolio, update documentation or help files for your products etc. For more
details please see our Terms and Conditions. Back
to top
How much Web space do I
need?
This really depends on the combination of facilities that you want to see on
your Web Site. Much is dependent on the number, size and quality of any images you require
to have available. We can supply any amount of space
on request but most web sites do not need more than 100 megabytes. Back to
top
How do I get my Web
site on the Internet?
Once designed and developed a Web site needs to be 'uploaded' to the Internet.
This can be done either from within programs like FrontPage or using an 'FTP' File
Transfer Protocol program. There are many of these available (sometimes for free
evaluation) from various place on the Internet. Try searching for 'FTP software' in a
search engine like Google. Back to top
How do I get (more)
people to visit my Web site?
Once your Web site is designed, developed and uploaded to the Internet, then
there is one final task to be accomplished and that is publicity. Just putting an Web site
on the Internet does not guarantee that people will find it. In fact unless you actively
publicise it, its is unlikely that anyone will ever find it. You can publicise
it in a number of ways: firstly include it (and your E-mail address) on all your
company stationery, business cards, with compliments slips etc. If your company
advertises in paper-based publications, then include your Web site (and E-mail
address) within the adverts too. You should submit your Web sites details to all
the major Web Search engines. Use a
Web Site Promotion
service which will submit your sites details to the search engines and directories. You should try
and get your site linked to from other Web sites, perhaps your customers or suppliers. In
addition you could actually place adverts on the Internet that link to your Web site. Back to top
Use one of the free scripts we supply when your domain is hosted with us. Back to top
POP3 mail boxes allow you to separate out your email into different departments
or people. We can provide an unlimited number of POP3 mail boxes for each Domain that we
host. You can access a POP3 mail box using all the standard email programs (e.g. Outlook,
Netscape, Eudora). Back to top
An Autoresponder sends an email automatically when an email is sent to it. You
can use this feature to send out product or service details when a potential customer
sends an email to a specified email address. We can provide an unlimited number of
Autoresponders for each Domain that we host. Back to top
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